Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

September 29, 2024

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Tire & Auto Service Troy. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Tire & Auto Service Troy as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Tire & Auto Service Troy, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Tire & Auto Service Troy
530 E. Maple Rd.
Troy, Michigan 48083
248.585.2770
http://www.tuffytroy.com

More articles from Tuffy Troy Auto Repair

More than Pads and Rotors (Brake Caliper Replacement)

July 28, 2025

You might be familiar with brake pads and rotors, two components of your vehicle's brakes that have to be regularly serviced. Here's another important component of your brakes: the calipers. Calipers are used in disc brakes, the type of brakes now found in most recently manufactured vehicles. A... More

Out of Joint (CV Joint and Boot Replacement)

July 21, 2025

If you have a front-wheel-drive vehicle, it has components called CV joints which enable you to turn your wheels smoothly. The CV stands for constant velocity. In essence, its a set of gears that connect a shaft that allows power from the transmission to be sent to the wheels. When you turn the ... More

Objects in the Mirror (Rearview Mirror Safety and Maintenance)

July 14, 2025

You may remember a song that went, "Objects in the rearview mirror may appear closer than they are." While that was a song about life's lessons, there are a few things we should all know about how important rearview mirrors are to safe driving. While new electronic devices are helping drivers be ... More

script type="text/javascript" src="//cdn.calltrk.com/companies/583888876/093b0e2ab4c30672a05d/12/swap.js">