Back to all

Questions To Ask Your Troy Service Advisor

August 26, 2015



We find that a lot of Troy service and repair at Tuffy Tire & Auto Service Center Troy are a little tentative when they talk with their automotive advisors. They want to ask questions, but don't want to be embarrassed or to seem pushy. Cars are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because cars have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Troy automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It's all about the communication. It's a little harder when you're trying to find the right service center in Troy. But once you've developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.

So you fall behind and get frustrated.

It can be the same with your Troy automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Troy service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call Tuffy Tire & Auto Service Center Troy to make an appointment.
530 E Maple Rd
Troy, Michigan 48083
248-585-2770

More articles from Tuffy Troy Auto Repair

A Turn for the Worse (Using Turn Signals)

December 5, 2021

Distracted driving is bad, you know that. Daydreaming, talking on the cell phone, putting your makeup on in the rear view mirror. All bad. But there's something else that causes more than twice as many accidents, according to a recent study. And that's people who don't use their turn signals.... More

Stay Safe in Troy by Putting Your Cell Phone on ICE

November 28, 2021

We don't want to think about it, but each Troy resident who drives or rides in a vehicle is potentially an accident victim. In the worst-case scenario, those people are unconscious and unable to communicate with Michigan rescue workers. Rescue workers and Troy police are well aware of this diffic... More

Get Where You're Going with Power Steering Service in Troy

November 21, 2021

Today we're going to talk about power steering service in Troy. If you took an informal poll around Troy you'd probably find that most vehicle owners have never heard of power steering service. That's not surprising. Even though power steering is standard on every vehicle, most people in Troy are... More