Tuffy Sells Tires
Lifetime Warranty Muffler, Brakes, Shocks & Struts
All Major & Minor Repairs
Convenient Financing Options Available
Complete Auto Repair
October 13, 2019
One might say the most challenging part of being an automotive service technician at Tuffy Tire & Auto Service Troy is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Tuffy Tire & Auto Service Troy introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to Tuffy Tire & Auto Service Troy and your car is making a funny sound...
Do you see where we're going? You're gathering additional information to help your technician at Tuffy Tire & Auto Service Troy know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Tuffy Tire & Auto Service Troy
530 E. Maple Rd.
Troy, Michigan 48083
248.585.2770
https://www.tuffytroy.com/
December 5, 2021
Distracted driving is bad, you know that. Daydreaming, talking on the cell phone, putting your makeup on in the rear view mirror. All bad. But there's something else that causes more than twice as many accidents, according to a recent study. And that's people who don't use their turn signals.... More
November 28, 2021
We don't want to think about it, but each Troy resident who drives or rides in a vehicle is potentially an accident victim. In the worst-case scenario, those people are unconscious and unable to communicate with Michigan rescue workers. Rescue workers and Troy police are well aware of this diffic... More
November 21, 2021
Today we're going to talk about power steering service in Troy. If you took an informal poll around Troy you'd probably find that most vehicle owners have never heard of power steering service. That's not surprising. Even though power steering is standard on every vehicle, most people in Troy are... More
